Crisis Leadership Workshop
Know what to do in the first hour of a crisis.
A hands-on workshop for owners and leaders. Who makes the call, what you say to staff and customers, and how you keep the business moving while things are still unclear. Built around real Queensland scenarios.
Investment
Flat fee. No extras, no surprises. AUD, ex GST.
Format A
4 days × 5 hours
Spread across four shorter sessions. Easier on the calendar if you can't shut the doors for a full day.
Format B
2 days × 8 hours
Two intensive days. Better if your team can carve out a clear block and want it done.
What we cover
The four workshops.
Understanding crisis context.
Before you can lead through a crisis, you need to recognise one. Most disruptions don't arrive with a warning label. We look at how crises actually show up in small and medium businesses — the slow-burn situations that suddenly become urgent, and the sudden events that nobody saw coming.
- How crises differ from day-to-day problems
- Early warning signs inside your business
- The gap between the plan and reality
- Reading the situation before reacting
Decision-making under pressure.
When something goes wrong, someone has to make the first call. Often that person is the owner, and often there's no time for a meeting. We work through who decides what, how to cut through noise, and how to make a reasonable decision when you don't have all the information.
- Decision authority and escalation paths
- Cutting through noise and conflicting advice
- Making the first call with incomplete information
- When to act fast and when to pause
Communication and coordination.
In a crisis, people need clarity. Staff need to know what's expected. Customers need to know what's happening. Suppliers need to know if priorities have changed. We build practical communication approaches that work under pressure — not corporate scripts, but clear messages that keep people aligned.
- Talking to staff, customers and suppliers
- What to say, when to say it, who says it
- Avoiding confusion when people need clarity
- Keeping stakeholders aligned under pressure
Leading through scenarios.
Finally we practise. We run realistic scenarios based on the situations Queensland businesses actually face — not theoretical disasters, but the events that test leadership in real time. By the end you'll know your role, your limits, and what confident leadership looks like when the plan doesn't quite fit.
- Realistic crisis scenarios for your business
- Role clarity and delegation under stress
- When to follow the plan and when to adapt
- Building confidence to lead when it matters
What you walk away with
A leadership approach that holds up under pressure.
- A crisis leadership framework for your business
- Defined roles and decision authority during disruption
- Communication templates and stakeholder maps
- Scenario response guides tailored to your situation
- Confidence to lead when the plan meets reality
- Clear escalation paths so nothing falls through the cracks